Your company, PolicyPlan Insurance
Services, is a 120-employee insurance claims processor based
in Milwaukee. PolicyPlan has engaged Midwest Sparkleen for
interior and exterior cleaning for the past fi ve years. Midwest
Sparkleen did exemplary work for the fi rst four years, but aft er a
change of ownership last year, the level of service has plummeted.
Offi ces are no longer cleaned thoroughly, you’ve had to call the
company at least six times to remind them to take care of spills
and other messes that they’re supposed to address routinely, and
they’ve left toxic cleaning chemicals in a public hallway on several
occasions. You have spoken with the owner about your concerns
twice in the past three months, but his assurances that service
would improve have not resulted in any noticeable improvements.
When the evening cleaning crew forgot to lock the lobby
door last Th ursday—leaving your entire facility vulnerable to
theft from midnight until 8 a.m. Friday morning—you decided it
was time for a change.
Your task: Write a letter to Jason Allred, owner of Midwest Sparkleen,
4000 South Howell Avenue, Milwaukee, WI, 53207, telling
him that PolicyPlan will not be renewing its annual cleaning contract
with Midwest Sparkleen when the current contract expires
at the end of this month. Cite the examples identifi ed above, and
keep the tone of your letter professional.