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Question 1 Not yet answered Marked out of 1 Not flaggedFlag question Question text Operations competence can be built on _____. Select one: a. all of these factors b. flexibility c. quality d. low cost Question 2 Not yet answered Marked out of 1 Not flaggedFlag question Question text _____ includes the receiving, storing, handling, and counting of all raw materials, partly finished goods, and finished goods. Select one: a. Purchasing b. Quality control c. Inventory control d. Materials handling Question 3 Not yet answered Marked out of 1 Not flaggedFlag question Question text _____ is the ability of a product to satisfy a human want. Select one: a. Consistency b. Satisfaction c. Utility d. Relativity Question 4 Not yet answered Marked out of 1 Not flaggedFlag question Question text In a _____ system, the customer does not need to be a part of the system to receive the service. Select one: a. service operations b. low-contact c. supplier selection d. high-contact Question 5 Not yet answered Marked out of 1 Not flaggedFlag question Question text In _____, products are standardized for mass consumption. Select one: a. make-to-order operations b. make-to-stock operations c. a low-contact system d. a high-contact system Question 6 Not yet answered Marked out of 1 Not flaggedFlag question Question text In a _____ system, the customer is part of the system during service delivery. Select one: a. quality control b. high-contact c. low-contact d. customer-focused Question 7 Not yet answered Marked out of 1 Not flaggedFlag question Question text A _____ chart is a production schedule specifying the sequence and critical path for performing the steps in a project. Select one: a. Gantt b. PERT c. follow-up d. operations control In a _____ production system, all the needed materials and parts arrive at the precise moment they are required for each production stage. Select one: a. process control b. just-in-time c. quality control d. standardized Question 9 Not yet answered Marked out of 1 Not flaggedFlag question Question text The amount of a product that a company can produce under normal working conditions is its _____. Select one: a. output b. utility c. capacity d. efficiency Question 10 Not yet answered Marked out of 1 Not flaggedFlag question Question text _____ is a program attesting that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization. Select one: a. ISO 2000 b. ISO 14000 c. TQM 9000 d. ISO 9000 Question 11 Not yet answered Marked out of 1 Not flaggedFlag question Question text _____ stresses the use of standard and uniform components rather than new or different components. Select one: a. Inventory control b. Standardization c. Customization d. Scheduling Question 12 Not yet answered Marked out of 1 Question text When a company makes products available where they are convenient for consumers, it creates _____ utility. Select one: a. possession b. time c. place d. form Question 13 Not yet answered Marked out of 1 Not flaggedFlag question Question text When Ford assembles parts into a Ford Explorer, it creates _____ utility. Select one: a. assembly b. place c. time d. form Question 14 Not yet answered Marked out of 1 Not flaggedFlag question Question text _____ is the acquisition of the raw materials a company needs to produce its products. Select one: a. Inventory control b. Development c. Purchasing d. Goods control Question 15 Not yet answered Marked out of 1 Not flaggedFlag question Question text _____ focuses on management of the operations process in order to manufacture goods or supply services that meet specific quality standards. Select one: a. Quality control b. Operations control c. Process control d. Inventory control uestion 16 Not yet answered Marked out of 1 Not flaggedFlag question Question text _____ is the systematic direction and control of the processes that transform resources into finished products. Select one: a. Methods management b. Marketing c. Control d. Operations management Question 17 Not yet answered Marked out of 1 Not flaggedFlag question Question text In a _____ layout for production, equipment and people are grouped according to function. Select one: a. same-steps b. custom-products c. capacity d. process Question 18 Not yet answered Marked out of 1 Not flaggedFlag question Question text _____ is defined as the combination of characteristics of a product or service that bear on its ability to satisfy stated or implied needs. Select one: a. Quality b. Satisfaction c. Consistency d. Performance Question 19 Not yet answered Marked out of 1 Not flaggedFlag question Question text The _____ program certifies improvements in environmental performance. Select one: a. ISO 9000 b. ISO 2000 c. TQM 14000 d. ISO 14000 Question 20 Not yet answered Marked out of 1 Not flaggedFlag question Question text When a company turns out costumes in time for Halloween, it creates _____ utility. Select one: a. ownership b. place c. form d. time

Question 1  Not yet answered  Marked out of 1  Not flaggedFlag question  Question text  Operations competence can be built on _____.  Select one:  a. all of these factors  b. flexibility  c. quality  d. low cost  Question 2  Not yet answered  Marked out of 1  Not flaggedFlag question  Question text  _____ includes the receiving, storing, handling, and counting of all raw materials, partly finished goods, and finished goods.  Select one:  a. Purchasing  b. Quality control  c. Inventory control  d. Materials handling  Question 3  Not yet answered  Marked out of 1  Not flaggedFlag question  Question text  _____ is the ability of a product to satisfy a human want.  Select one:  a. Consistency  b. Satisfaction  c. Utility  d. Relativity  Question 4  Not yet answered  Marked out of 1  Not flaggedFlag question  Question text  In a _____ system, the customer does not need to be a part of the system to receive the service.  Select one:  a. service operations  b. low-contact  c. supplier selection  d. high-contact  Question 5  Not yet answered  Marked out of 1  Not flaggedFlag question  Question text  In _____, products are standardized for mass consumption.  Select one:  a. make-to-order operations  b. make-to-stock operations  c. a low-contact system  d. a high-contact system  Question 6  Not yet answered  Marked out of 1  Not flaggedFlag question  Question text  In a _____ system, the customer is part of the system during service delivery.  Select one:  a. quality control  b. high-contact  c. low-contact  d. customer-focused  Question 7  Not yet answered  Marked out of 1  Not flaggedFlag question  Question text  A _____ chart is a production schedule specifying the sequence and critical path for performing the steps in a project.  Select one:  a. Gantt  b. PERT  c. follow-up  d. operations control  In a _____ production system, all the needed materials and parts arrive at the precise moment they are required for each production stage.  Select one:  a. process control  b. just-in-time  c. quality control  d. standardized  Question 9  Not yet answered  Marked out of 1  Not flaggedFlag question  Question text  The amount of a product that a company can produce under normal working conditions is its _____.  Select one:  a. output  b. utility  c. capacity  d. efficiency  Question 10  Not yet answered  Marked out of 1  Not flaggedFlag question  Question text  _____ is a program attesting that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization.  Select one:  a. ISO 2000  b. ISO 14000  c. TQM 9000  d. ISO 9000  Question 11  Not yet answered  Marked out of 1  Not flaggedFlag question  Question text  _____ stresses the use of standard and uniform components rather than new or different components.  Select one:  a. Inventory control  b. Standardization  c. Customization  d. Scheduling  Question 12  Not yet answered  Marked out of 1  Question text  When a company makes products available where they are convenient for consumers, it creates _____ utility.  Select one:  a. possession  b. time  c. place  d. form  Question 13  Not yet answered  Marked out of 1  Not flaggedFlag question  Question text  When Ford assembles parts into a Ford Explorer, it creates _____ utility.  Select one:  a. assembly  b. place  c. time  d. form  Question 14  Not yet answered  Marked out of 1  Not flaggedFlag question  Question text  _____ is the acquisition of the raw materials a company needs to produce its products.  Select one:  a. Inventory control  b. Development  c. Purchasing  d. Goods control  Question 15  Not yet answered  Marked out of 1  Not flaggedFlag question  Question text  _____ focuses on management of the operations process in order to manufacture goods or supply services that meet specific quality standards.  Select one:  a. Quality control  b. Operations control  c. Process control  d. Inventory control  uestion 16  Not yet answered  Marked out of 1  Not flaggedFlag question  Question text  _____ is the systematic direction and control of the processes that transform resources into finished products.  Select one:  a. Methods management  b. Marketing  c. Control  d. Operations management  Question 17  Not yet answered  Marked out of 1  Not flaggedFlag question  Question text  In a _____ layout for production, equipment and people are grouped according to function.  Select one:  a. same-steps  b. custom-products  c. capacity  d. process  Question 18  Not yet answered  Marked out of 1  Not flaggedFlag question  Question text  _____ is defined as the combination of characteristics of a product or service that bear on its ability to satisfy stated or implied needs.  Select one:  a. Quality  b. Satisfaction  c. Consistency  d. Performance  Question 19  Not yet answered  Marked out of 1  Not flaggedFlag question  Question text  The _____ program certifies improvements in environmental performance.  Select one:  a. ISO 9000  b. ISO 2000  c. TQM 14000  d. ISO 14000  Question 20  Not yet answered  Marked out of 1  Not flaggedFlag question  Question text  When a company turns out costumes in time for Halloween, it creates _____ utility.  Select one:  a. ownership  b. place  c. form  d. time

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