Submit Case Incident 15.2 Problems at the Hospital
Due Date: By midnight EST/EDT on the last day of Module 3
Save the file as your lastname_ci15-2 (e.g., lindbergh_ci15-2.doc or .docx).
Review Case Incident 15.2, Problems at the Hospital, and answer the questions below:
- Is Randy’s reaction uncommon? Explain.
- What type of conflict exists between Kaye and Randy? What might have caused it?
- What methods would you use to reduce or resolve the conflict?
- Could Kaye have done anything in advance of the meeting to maximize her chances of success? Explain.