“At the Country Club” Please respond to the following:
- From the case study( I ATTACHED BELOW), explain why managing information is a challenging issue for hospitality organizations in regard to the three elements of the guest experience: the service product, the service setting, and the delivery system. Give examples with your response.
- Imagine you have ordered food in a restaurant, and you discover it is undercooked and unappetizing. Provide two examples of how information through a service delivery system could correct these errors efficiently.