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21. At Hard Rock Café, tasks that reflect operations or operations management include a. designing meals b. testing meals (recipes) c. analyzing meals for the cost of ingredients d. preparing employee schedules e. all of the above 22. An operations task performed at Hard Rock Café is a. borrowing funds to build a new restaurant b. advertising changes in the restaurant menu c. calculating restaurant profit and loss d. preparing employee schedules e. all of the above 23. Operations management is applicable a. mostly to the service sector b. to services exclusively c. mostly to the manufacturing sector d. to all firms, whether manufacturing and service e. to the manufacturing sector exclusively 24. Which of the following are the primary functions of all organizations? a. operations, marketing, and human resources b. marketing, human resources, and finance/accounting c. sales, quality control, and operations d. marketing, operations, and finance/accounting e. research and development, finance/accounting, and purchasing 25. Budgeting, paying the bills, and collection of funds are activities associated with the a. management function b. control function c. finance/accounting function d. production/operations function e. staffing function 26. Which of the following would not be an operations function in a fast-food restaurant? a. advertising and promotion b. designing the layout of the facility c. maintaining equipment d. making hamburgers and fries e. purchasing ingredients 27. The marketing function’s main concern is with a. producing goods or providing services b. procuring materials, supplies, and equipment c. building and maintaining a positive image d. generating the demand for the organization’s products or services e. securing monetary resources 28. Reasons to study Operations Management include a. studying why people organize themselves for free enterprise b. knowing how goods and services are consumed c. understanding what human resource managers do d. learning about a costly part of the enterprise e. all of the above 4 29. Reasons to study Operations Management include learning about a. why people organize themselves for productive enterprise b. how goods and services are produced c. what operations managers do d. a costly part of the enterprise e. all of the above 30. The five elements in the management process are a. plan, direct, update, lead, and supervise b. accounting/finance, marketing, operations, and management c. organize, plan, control, staff, and manage d. plan, organize, staff, lead, and control e. plan, lead, organize, manage, and control 31. Illiteracy and poor diets have been known to cost countries up to what percent of their productivity? a. 2% b. 5% c. 10% d. 20% e. 50% 32. Which of the following is not an element of the management process? a. controlling b. leading c. planning d. pricing e. staffing 33. An operations manager is not likely to be involved in a. the design of goods and services to satisfy customers’ wants and needs b. the quality of goods and services to satisfy customers’ wants and needs c. the identification of customers’ wants and needs d. work scheduling to meet the due dates promised to customers e. maintenance schedules 34. All of the following decisions fall within the scope of operations management except for a. financial analysis b. design of goods and processes c. location of facilities d. managing quality e. All of the above fall within the scope of operations management. a (What do operations managers do? easy) 5 35. The Ten Critical Decisions of Operations Management include a. Layout strategy b. Maintenance c. Process and capacity design d. Managing quality e. all of the above e (Why study OM? easy) 36. Which of the following is not one of The Ten Critical Decisions of Operations Management? a. Layout strategy b. Maintenance c. Process and capacity design d. Mass customization e. Supply chain management d (Why study OM? moderate) 37. The Ten Critical Decisions of Operations Management include a. Finance/accounting b. Advertising c. Process and capacity design d. Pricing e. all of the above 38. Walter Shewhart is listed among the important people of operations management because of his contributions to a. assembly line production b. measuring the productivity in the service sector c. just-in-time inventory methods d. statistical quality control e. all of the above 39. Walter Shewhart, in the _____, provided the foundations for ______ in operations management. a. 1920s; statistical sampling b. United Kingdom; mass production c. U.S. Army; logistics d. nineteenth century; interchangeable parts e. none of the above 40. Eli Whitney, in the _____, provided the foundations for ______ in operations management. a. 1920s; statistical sampling b. United Kingdom; mass production c. U.S. Army; logistics d. nineteenth century; interchangeable parts e. none of the above 6 41. The person most responsible for popularizing interchangeable parts in manufacturing was a. Frederick Winslow Taylor b. Henry Ford c. Eli Whitney d. Whitney Houston e. Lillian Gilbreth 42. The “Father of Scientific Management” is a. Henry Ford b. Frederick W. Taylor c. W. Edwards Deming d. Frank Gilbreth e. just a figure of speech, not a reference to a person 43. Henry Ford is noted for his contributions to a. standardization of parts b. statistical quality control c. assembly line operations d. scientific management e. time and motion studies 44. Who among the following is associated with contributions to quality control in operations management? a. Charles Babbage b. Henry Ford c. Frank Gilbreth d. W. Edwards Deming e. Henri Fayol 45. The field of operations management is shaped by advances in which of the following fields? a. chemistry and physics b. industrial engineering and management science c. biology and anatomy d. information technology e. all of the above 46. Which of the following statements is true? a. Almost all services and almost all goods are a mixture of a service and a tangible product. b. A pure good has no tangible product component. c. A pure service has only a tangible product component. d. There is no such thing as a pure good. e. None of the above is a true statement. 7 47. Which of the following statements is true? a. The person most responsible for initiating use of interchangeable parts in manufacturing was Eli Whitney. b. The origins of management by exception are generally credited to Frederick W. Taylor. c. The person most responsible for initiating use of interchangeable parts in manufacturing was Walter Shewhart. d. The origins of the scientific management movement are generally credited to Henry Ford. e. The person most responsible for initiating use of interchangeable parts in manufacturing was Henry Ford. 48. The service industry makes up approximately what percentage of all jobs in the United States? a. 12% b. 40% c. 66% d. 79% e. 90% 49. Typical differences between goods and services do not include a. cost per unit b. ability to inventory items c. timing of production and consumption d. customer interaction e. knowledge content 50. Which is not true regarding differences between goods and services? a. Services are generally produced and consumed simultaneously; tangible goods are not. b. Services tend to be more knowledge-based than products. c. Services tend to have a more inconsistent product definition than goods. d. Goods tend to have higher customer interaction than services. e. None of the above is true.

21. At Hard Rock Café, tasks that reflect operations or operations management include

a. designing meals

b. testing meals (recipes)

c. analyzing meals for the cost of ingredients

d. preparing employee schedules

e. all of the above

22. An operations task performed at Hard Rock Café is

a. borrowing funds to build a new restaurant

b. advertising changes in the restaurant menu

c. calculating restaurant profit and loss

d. preparing employee schedules

e. all of the above

 

23. Operations management is applicable

a. mostly to the service sector

b. to services exclusively

c. mostly to the manufacturing sector

d. to all firms, whether manufacturing and service

e. to the manufacturing sector exclusively

24. Which of the following are the primary functions of all organizations?

a. operations, marketing, and human resources

b. marketing, human resources, and finance/accounting

c. sales, quality control, and operations

d. marketing, operations, and finance/accounting

e. research and development, finance/accounting, and purchasing

25. Budgeting, paying the bills, and collection of funds are activities associated with the

a. management function

b. control function

c. finance/accounting function

d. production/operations function

e. staffing function

26. Which of the following would not be an operations function in a fast-food restaurant?

a. advertising and promotion

b. designing the layout of the facility

c. maintaining equipment

d. making hamburgers and fries

e. purchasing ingredients

27. The marketing function’s main concern is with

a. producing goods or providing services

b. procuring materials, supplies, and equipment

c. building and maintaining a positive image

d. generating the demand for the organization’s products or services

e. securing monetary resources

28. Reasons to study Operations Management include

a. studying why people organize themselves for free enterprise

b. knowing how goods and services are consumed

c. understanding what human resource managers do

d. learning about a costly part of the enterprise

e. all of the above

4

29. Reasons to study Operations Management include learning about

a. why people organize themselves for productive enterprise

b. how goods and services are produced

c. what operations managers do

d. a costly part of the enterprise

e. all of the above

30. The five elements in the management process are

a. plan, direct, update, lead, and supervise

b. accounting/finance, marketing, operations, and management

c. organize, plan, control, staff, and manage

d. plan, organize, staff, lead, and control

e. plan, lead, organize, manage, and control

31. Illiteracy and poor diets have been known to cost countries up to what percent of their

productivity?

a. 2%

b. 5%

c. 10%

d. 20%

e. 50%

32. Which of the following is not an element of the management process?

a. controlling

b. leading

c. planning

d. pricing

e. staffing

33. An operations manager is not likely to be involved in

a. the design of goods and services to satisfy customers’ wants and needs

b. the quality of goods and services to satisfy customers’ wants and needs

c. the identification of customers’ wants and needs

d. work scheduling to meet the due dates promised to customers

e. maintenance schedules

34. All of the following decisions fall within the scope of operations management except for

a. financial analysis

b. design of goods and processes

c. location of facilities

d. managing quality

e. All of the above fall within the scope of operations management.

a (What do operations managers do? easy)

5

35. The Ten Critical Decisions of Operations Management include

a. Layout strategy

b. Maintenance

c. Process and capacity design

d. Managing quality

e. all of the above

e (Why study OM? easy)

 

36. Which of the following is not one of The Ten Critical Decisions of Operations Management?

a. Layout strategy

b. Maintenance

c. Process and capacity design

d. Mass customization

e. Supply chain management

d (Why study OM? moderate)

 

37. The Ten Critical Decisions of Operations Management include

a. Finance/accounting

b. Advertising

c. Process and capacity design

d. Pricing

e. all of the above

38. Walter Shewhart is listed among the important people of operations management because of his

contributions to

a. assembly line production

b. measuring the productivity in the service sector

c. just-in-time inventory methods

d. statistical quality control

e. all of the above

39. Walter Shewhart, in the _____, provided the foundations for ______ in operations management.

a. 1920s; statistical sampling

b. United Kingdom; mass production

c. U.S. Army; logistics

d. nineteenth century; interchangeable parts

e. none of the above

40. Eli Whitney, in the _____, provided the foundations for ______ in operations management.

a. 1920s; statistical sampling

b. United Kingdom; mass production

c. U.S. Army; logistics

d. nineteenth century; interchangeable parts

e. none of the above

6

41. The person most responsible for popularizing interchangeable parts in manufacturing was

a. Frederick Winslow Taylor

b. Henry Ford

c. Eli Whitney

d. Whitney Houston

e. Lillian Gilbreth

42. The “Father of Scientific Management” is

a. Henry Ford

b. Frederick W. Taylor

c. W. Edwards Deming

d. Frank Gilbreth

e. just a figure of speech, not a reference to a person

43. Henry Ford is noted for his contributions to

a. standardization of parts

b. statistical quality control

c. assembly line operations

d. scientific management

e. time and motion studies

44. Who among the following is associated with contributions to quality control in operations

management?

a. Charles Babbage

b. Henry Ford

c. Frank Gilbreth

d. W. Edwards Deming

e. Henri Fayol

45. The field of operations management is shaped by advances in which of the following fields?

a. chemistry and physics

b. industrial engineering and management science

c. biology and anatomy

d. information technology

e. all of the above

46. Which of the following statements is true?

a. Almost all services and almost all goods are a mixture of a service and a tangible product.

b. A pure good has no tangible product component.

c. A pure service has only a tangible product component.

d. There is no such thing as a pure good.

e. None of the above is a true statement.

7

47. Which of the following statements is true?

a. The person most responsible for initiating use of interchangeable parts in manufacturing was

Eli Whitney.

b. The origins of management by exception are generally credited to Frederick W. Taylor.

c. The person most responsible for initiating use of interchangeable parts in manufacturing was

Walter Shewhart.

d. The origins of the scientific management movement are generally credited to Henry Ford.

e. The person most responsible for initiating use of interchangeable parts in manufacturing was

Henry Ford.

48. The service industry makes up approximately what percentage of all jobs in the United States?

a. 12%

b. 40%

c. 66%

d. 79%

e. 90%

49. Typical differences between goods and services do not include

a. cost per unit

b. ability to inventory items

c. timing of production and consumption

d. customer interaction

e. knowledge content

50. Which is not true regarding differences between goods and services?

a. Services are generally produced and consumed simultaneously; tangible goods are not.

b. Services tend to be more knowledge-based than products.

c. Services tend to have a more inconsistent product definition than goods.

d. Goods tend to have higher customer interaction than services.

e. None of the above is true.

 

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