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Task 1 (10 marks): Quality Management System (QMS) / ISO 9001:2008 Complete the following tasks using the example of a “Bank” (e.g. Westpac, NBA, CBA, etc.) with operations based in Australia, USA, or Europe. 4 pages 1.1: Write a Quality Policy for the company in accordance with the ISO 9001:2008 requirements (approx. 1 page). 1.2: Identify at least 5 stakeholders. For each stakeholder identify at least 1 stakeholder need (what the stakeholder may want from the company). Now, identify at least 5 processes that may be required to fulfil stakeholder needs (approx. one page). 1. 3: Pick one process from previous task; identify at least 10 inputs and 5 outputs for that process (approx. half page) 1.4: For the process used in 1.3, determine 5 performance parameters and 5 methods that can be used to measure those performance parameters (approx. half page). 1.5: Identify at least 5 key elements (components) that are needed to implement a continuous improvement program for this organisation. Provide a brief description for each element (approx. one page). . Task 2 (20 marks): Environmental Management System (EMS) / ISO 14001:2004 Complete the following tasks using the example of a “Printing” company (e.g. newspaper, magazine, stationary, labels, etc.) with operations based in Australia 9 pages 2.1: Determine at least 5-6 legislations and their specific sections that are applicable to this type of operations. The legislations may include both generic and specific legislations as well as any federal or state laws and regulations (approx. one page which should include a brief decription of what is mentioned in the specific sections). 2.2: Determine at least 5 stakeholders of the organisation and minimum 2 stakeholder needs for each stakeholder (approx. one page). 2.3: Determine 5 processes that describe the organisation’s operations. For each process determine at least 2 sub-processes. These may include both manufacturing or non-manufacturing type processes (approx. one page). 2.4: Select 2 main processes from the above list and identify at least 5 environmental aspects for each of those 2 main processes (altogether 10 environmental aspects, approx. one page). 2.5: Now, identify at least 5 environmental impacts for each the 2 main processes selected above (altogether 10 environmental impacts) (approx. one page). 2.6: Write down at least 1 objective for each of the 10 environmental aspects previously identified (altogether 10 environmental objectives) (approx. one page). 2.7: Determine the (realistic and relevant) targets for all of the 10 environmental objectives identified above (altogether 10 environmental targets) (approx. one page). 2.8: Identify at least 2 actions for each environmental target identified above (altogether 20 environmental actions) (approx. one page). 2.9: Determine at least 5 methods that can be used to measure or monitor the progress of the implementation of the environmental actions (approx. one page). Task 3 (10 marks): Occupational Health and Safety Management System (OHSMS) / AS 4801:2001. Complete the following tasks using the example of Monash University an “University” with operations based in Australia. 4 pages 3.1: Determine at least 5-6 legislations and their specific sections that are applicable to this type of operations. The legislations may include both generic and specific legislations as well as any federal or state laws and regulations (approx. one page which should include a brief decription of what is mentioned in the specific sections). 3.2: Describe at least 10 risks for company’s operations in accordance with the AS/NZS 4801 (approx. one page). 3.3: Develop a risk assessment chart and assess all the risks identified under 3.2 (approx. one page). 3.4: Describe at least 2 actions for all the risks identified under 3.2 (approx. one page).

Task 1 (10 marks): Quality Management System (QMS) / ISO 9001:2008 Complete the following tasks using the example of a “Bank” (e.g. Westpac, NBA, CBA, etc.) with operations based in Australia, USA, or Europe. 4 pages
1.1: Write a Quality Policy for the company in accordance with the ISO 9001:2008 requirements (approx. 1 page).
1.2: Identify at least 5 stakeholders. For each stakeholder identify at least 1 stakeholder need (what the stakeholder may want from the company). Now, identify at least 5 processes that may be required to fulfil stakeholder needs (approx. one page).
1. 3: Pick one process from previous task; identify at least 10 inputs and 5 outputs for that process (approx. half page)
1.4: For the process used in 1.3, determine 5 performance parameters and 5 methods that can be used to measure those performance parameters (approx. half page).
1.5: Identify at least 5 key elements (components) that are needed to implement a continuous improvement program for this organisation. Provide a brief description for each element (approx. one page).
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Task 2 (20 marks): Environmental Management System (EMS) / ISO 14001:2004 Complete the following tasks using the example of a “Printing” company (e.g. newspaper, magazine, stationary, labels, etc.) with operations based in Australia 9 pages
2.1: Determine at least 5-6 legislations and their specific sections that are applicable to this type of operations. The legislations may include both generic and specific legislations as well as any federal or state laws and regulations (approx. one page which should include a brief decription of what is mentioned in the specific sections).
2.2: Determine at least 5 stakeholders of the organisation and minimum 2 stakeholder needs for each stakeholder (approx. one page).
2.3: Determine 5 processes that describe the organisation’s operations. For each process determine at least 2 sub-processes. These may include both manufacturing or non-manufacturing type processes (approx. one page).
2.4: Select 2 main processes from the above list and identify at least 5 environmental aspects for each of those 2 main processes (altogether 10 environmental aspects, approx. one page).
2.5: Now, identify at least 5 environmental impacts for each the 2 main processes selected above (altogether 10 environmental impacts) (approx. one page).
2.6: Write down at least 1 objective for each of the 10 environmental aspects previously identified (altogether 10 environmental objectives) (approx. one page).
2.7: Determine the (realistic and relevant) targets for all of the 10 environmental objectives identified above (altogether 10 environmental targets) (approx. one page).
2.8: Identify at least 2 actions for each environmental target identified above (altogether 20 environmental actions) (approx. one page).
2.9: Determine at least 5 methods that can be used to measure or monitor the progress of the implementation of the environmental actions (approx. one page).

Task 3 (10 marks): Occupational Health and Safety Management System (OHSMS) / AS 4801:2001. Complete the following tasks using the example of Monash University an “University” with operations based in Australia. 4 pages
3.1: Determine at least 5-6 legislations and their specific sections that are applicable to this type of operations. The legislations may include both generic and specific legislations as well as any federal or state laws and regulations (approx. one page which should include a brief decription of what is mentioned in the specific sections).
3.2: Describe at least 10 risks for company’s operations in accordance with the AS/NZS 4801 (approx. one page).
3.3: Develop a risk assessment chart and assess all the risks identified under 3.2 (approx. one page).
3.4: Describe at least 2 actions for all the risks identified under 3.2 (approx. one page).

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