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quiz 1 • 1 3 out of 3 points A golf simulator in a retail sports store is an example of Answer • Question 2 3 out of 3 points Which of the following is the correct sequence describing the evolution of operations management? Answer • Question 3 0 out of 3 points The three issues that are at the core of operations management include all of the following except Answer • Question 4 3 out of 3 points Which of the following would be the lowest in goods content and highest in service content? Answer • Question 5 3 out of 3 points Support processes would typically include all of the following except Answer • Question 6 3 out of 3 points Service management skills would include all of the following except Answer • Question 7 3 out of 3 points Computer software would be an example of Answer • Question 8 3 out of 3 points A support process could be any of the following except Answer • Question 9 0 out of 3 points A value creation process could be any of the following except Answer • Question 10 3 out of 3 points The following terms — interchangeability of parts, division of labor, highly repetitive tasks — best relate to a focus on Answer • Question 11 3 out of 3 points The quality revolution is most related to Answer • Question 12 3 out of 3 points Which of the following is not a key activity of an operations manager? Answer • Question 13 3 out of 3 points Which one of the following has the highest goods content? Answer • Question 14 3 out of 3 points Service organizations generally Answer • Question 15 3 out of 3 points Which one of the following is not an example of biztainment? Answer • Question 16 3 out of 3 points The United States has experienced three waves of outsourcing. Which of the following is not one of the waves? Answer • Question 17 3 out of 3 points The control of Wal-Mart’s value chain is ______, while the control of General Electric’s is ________. Answer • Question 18 3 out of 3 points In the value chain model for a hospital, patients, drugs and staff would be considered Answer • Question 19 0 out of 3 points From the pre- and post-service view, transportation service, training service and consulting and technical services would be considered Answer • Question 20 0 out of 3 points A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in-house, fixed cost would be $350,000, with variable cost at $30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in-house or outsource it. Answer • Question 21 0 out of 3 points For a restaurant, order-taking, bill payment and home delivery would be considered Answer • Question 22 0 out of 3 points Which of the following generally does not result from vertical integration? Answer • Question 23 0 out of 3 points Which of the following is not normally considered a variable cost? Answer • Question 24 0 out of 3 points Operational structure of the value chain deals with Answer • Question 25 0 out of 3 points When break-even analysis is applied to an outsourcing decision, the breakeven quantity is Answer • Question 26 0 out of 3 points The first, second, and third waves of outsourcing experienced by the U.S. are Answer • Question 27 3 out of 3 points ____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality. Answer • Question 28 3 out of 3 points Which of the following is not a component of a value chain? Answer • Question 29 3 out of 3 points A competitively dominant customer experience is often called a Answer • Question 30 3 out of 3 points ____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain. Answer quiz 3 1 CRM helps firms gain competitive advantage by all of the following except Question 2 3 out of 3 points Correct Infinite scalability is most related to Question 3 3 out of 3 points Correct Enterprise Resource Planning Systems (ERP) Question 4 3 out of 3 points Correct Which of the following is not a major characteristic of a customer relationship management system (CRM)? Question 5 3 out of 3 points Correct Database systems, artificial intelligence programs and voice-recognition software are examples of Question 6 3 out of 3 points Correct According to the National Research Council, companies with computer-integrated manufacturing system experience have been able to Question 7 3 out of 3 points Correct All organizations face common issues regarding technology. Which item below does not belong on the list of issues? Question 8 3 out of 3 points Correct Which of the following would not be included in a typical Customer Relationship Management System (CRM)? Question 9 3 out of 3 points Correct ____ consist of two or more computer-controlled machines or robots linked by automated handling devices such as transfer machines, conveyors and transport systems. Question 10 3 out of 3 points Correct Filing your individual federal tax returns would best be described as what type of value chain? Question 11 3 out of 3 points Correct The dot.com company WebVan focused on Question 12 3 out of 3 points Correct Regarding industrial robots, which choice is not correct? Question 13 3 out of 3 points Correct Which of the following would not be an activity a return facilitator handles? Question 14 3 out of 3 points Correct Computer integrated manufacturing systems result in all of the following EXCEPT: Question 15 3 out of 3 points Correct All of the following are benefits of adopting technology except

quiz 1

• 13 out of 3 points

A golf simulator in a retail sports store is an example of

Answer

• Question 2

3 out of 3 points

Which of the following is the correct sequence describing the evolution of operations management?

Answer

• Question 3

0 out of 3 points

The three issues that are at the core of operations management include all of the following except

Answer

• Question 4

3 out of 3 points

Which of the following would be the lowest in goods content and highest in service content?

Answer

• Question 5

3 out of 3 points

Support processes would typically include all of the following except

Answer

• Question 6

3 out of 3 points

Service management skills would include all of the following except

Answer

• Question 7

3 out of 3 points

Computer software would be an example of

Answer

• Question 8

3 out of 3 points

A support process could be any of the following except

Answer

• Question 9

0 out of 3 points

A value creation process could be any of the following except

Answer

• Question 10

3 out of 3 points

The following terms — interchangeability of parts, division of labor, highly repetitive tasks — best relate to a focus on

Answer

• Question 11

3 out of 3 points

The quality revolution is most related to

Answer

• Question 12

3 out of 3 points

Which of the following is not a key activity of an operations manager?

Answer

• Question 13

3 out of 3 points

Which one of the following has the highest goods content?

Answer

• Question 14

3 out of 3 points

Service organizations generally

Answer

• Question 15

3 out of 3 points

Which one of the following is not an example of biztainment?

Answer

• Question 16

3 out of 3 points

The United States has experienced three waves of outsourcing. Which of the following is not one of the waves?

Answer

• Question 17

3 out of 3 points

The control of Wal-Mart’s value chain is ______, while the control of General Electric’s is ________.

Answer

• Question 18

3 out of 3 points

In the value chain model for a hospital, patients, drugs and staff would be considered

Answer

• Question 19

0 out of 3 points

From the pre- and post-service view, transportation service, training service and consulting and technical services would be considered

Answer

• Question 20

0 out of 3 points

A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in-house, fixed cost would be $350,000, with variable cost at $30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in-house or outsource it.

Answer

• Question 21

0 out of 3 points

For a restaurant, order-taking, bill payment and home delivery would be considered

Answer

• Question 22

0 out of 3 points

Which of the following generally does not result from vertical integration?

Answer

• Question 23

0 out of 3 points

Which of the following is not normally considered a variable cost?

Answer

• Question 24

0 out of 3 points

Operational structure of the value chain deals with

Answer

• Question 25

0 out of 3 points

When break-even analysis is applied to an outsourcing decision, the breakeven quantity is

Answer

• Question 26

0 out of 3 points

The first, second, and third waves of outsourcing experienced by the U.S. are

Answer

• Question 27

3 out of 3 points

____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.

Answer

• Question 28

3 out of 3 points

Which of the following is not a component of a value chain?

Answer

• Question 29

3 out of 3 points

A competitively dominant customer experience is often called a

Answer

• Question 30

3 out of 3 points

____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain.

Answer

quiz 3

1

CRM helps firms gain competitive advantage by all of the following except

 

 

 

Question 2

3 out of 3 points

Correct

Infinite scalability is most related to

Question 3

3 out of 3 points

Correct

Enterprise Resource Planning Systems (ERP)

Question 4

3 out of 3 points

Correct

Which of the following is not a major characteristic of a customer relationship management system (CRM)?

Question 5

3 out of 3 points

Correct

Database systems, artificial intelligence programs and voice-recognition software are examples of

Question 6

3 out of 3 points

Correct

According to the National Research Council, companies with computer-integrated manufacturing system experience have been able to

Question 7

3 out of 3 points

Correct

All organizations face common issues regarding technology. Which item below does not belong on the list of issues?

Question 8

3 out of 3 points

Correct

Which of the following would not be included in a typical Customer Relationship Management System (CRM)?

Question 9

3 out of 3 points

Correct

____ consist of two or more computer-controlled machines or robots linked by automated handling devices such as transfer machines, conveyors and transport systems.

Question 10

3 out of 3 points

Correct

Filing your individual federal tax returns would best be described as what type of value chain?

Question 11

3 out of 3 points

Correct

The dot.com company WebVan focused on

Question 12

3 out of 3 points

Correct

Regarding industrial robots, which choice is not correct?

Question 13

3 out of 3 points

Correct

Which of the following would not be an activity a return facilitator handles?

Question 14

3 out of 3 points

Correct

Computer integrated manufacturing systems result in all of the following EXCEPT:

Question 15

3 out of 3 points

Correct

All of the following are benefits of adopting technology except

 

 

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