A shoe manufacturing company is having a problem with returns and customer complaints
in their boot division. Top executives are meeting to figure out what these problems in the
boot division are costing the company.
Create an affinity diagram with at least 6 types of costs or cost centers to show where the
boot division is costing the company money. Your diagram should include:
A. The problem statement.
B. At least 6 types of costs or cost centers that are being affected by the boot division.